Return and Refund Policy
We hope you’ll enjoy everything you purchase through our site. If, however, you wish to return something, you can do so within 30 days of the purchase date as long as the product is unused and in the exact same condition that you received it (including packaging, printed sheets, and accessories).
Step 1 – Obtain a Return Authorization (RA) #
Before shipping the product to us, you must first obtain an RA#. Without an RA#, a product cannot be returned. If you ship something to us without an RA# then you cannot receive a refund and you risk losing both the item and the purchase price.
To obtain an RA#, simply contact us. In the message, include your name, order number, and the reason you wish to return the item. Also include a note stating the condition of the product (including whether the box was ever opened, and if the product has been used).
Step 2 – Ship the Product to Us
If your product is still in perfect condition and you obtained an RA#, you can receive a refund by shipping it to our return processing center:
Brain Blox LLC
Attn: Returns Dept.
10 Burton Hills Blvd
Suite 400, PMB 48
Nashville, TN 37215
You are responsible for all return shipping costs, unless told otherwise while obtaining an RA#. We recommend that you use a trackable shipping service and purchase shipping insurance. We do not guarantee that we will receive your returned item and do not take responsibility for returned items that are lost in the mail.
Step 3 – Wait for Your Refund
We'll issue your refund once we receive and inspect the item at the above address. Your refund will be returned to whatever payment method you used when you made the purchase.
If the item has already been delivered to our returns processing center, but you still don’t see your refund, we ask that you first check with your bank account or credit card company to inquire about the refund. It often takes several business days before a refund is officially posted by a credit card or bank.
If it has been 5+ business days since your item was delivered to our return address and you still don’t see your refund, please contact us.